Shipping policy
Please read this instructional guide so you can understand how our shipping process works and what you can expect when placing an order with us.
DELIVERY & SHIPPING POLICY
Great Smile Company delivers products to USA customers. This shipping policy is a part of our Great Smile Company policy. Before placing an order, customers should take a look at our shipping policy. We only ship all to the United States.
PROCESSING ORDERS
An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.
We are more than happy to accommodate any delivery instructions added to your order. If you choose to have your order left if you are not at home then the responsibility is yours. Contact to discuss further.
Delivery is between Monday and Friday. Weekend deliveries will only occur if a Courier Service contacts you to make arrangements. This is not undertaken by Great Smile Company.
OUR SHIPPING & DELIVERY OPTIONS
These shipping and delivery options are only applicable for the United States.
We charge the following fees for shipping:
Standard USPS Shipping (3-5 business days): $3.60 USD
Insured 3 Business-Day Shipping (2-3 business days): $6.97 USD
Priority Mail Express (1-2 business days): $38.92 USD
Processing Time or Handling Time: Our Processing Time: 1-2 working days. (Monday-Friday)
Order Cut-off Time: Our order Cut Off Time is 5:00pm (GMT-06:00) Central Standard Time (Chicago)
Transit Time: Our Transit or Shipping Standard Time: 3-5 business days. (Monday-Friday)
WHAT CURRENCY DO YOU USE?
We use USD.
DELIVERY ISSUES
It is important to check your delivery immediately upon receipt. If you receive a damaged item please contact our customer service team within 3 days of delivery and please keep the item until advised. If you are asked to return a damaged item, we will pay for the postage. If you receive an incorrect item, PLEASE DO NOT open the item. We will require that the incorrect item is returned in the original packaging and will be at our cost.
PRICES AND PAYMENT
All prices on our website are in USD. Prices are subject to change without notice.
QUESTIONS ABOUT RETURN & REFUNDS?
If you want to read about our returns, please review our Return & Refunds Policy.
HOW SHOULD YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Phone: 712-435-2210
Email: support@greatsmile.co
Mailing Address: 421 W Broadway, Suite 302, Council Bluffs, IA 51503
Website: https://greatsmile.co