Refund policy

Mailing Address: 421 W Broadway, Suite 302, Council Bluffs, IA 51503

Please read this instructional guide regarding our returns process to have an understanding of what to expect while returning the products.

Dear customers, we offer a 30 days return policy. Unfortunately, we will not be able to accept the return if 30 days have passed since your purchase.

Our number one goal is customer satisfaction. Each Great Smile Company Collection item is carefully inspected before it is shipped. If you receive your merchandise and decide you would like to return or exchange it for any reason, please contact us immediately after your package arrives.  

What is the Condition of the Return Policy?

1. All product(s) must be sent back in its original packaging and must not have been used or installed. For bigger appliances, retaining the pallet is essential for returns. A product that's been used, installed, or is missing its box and pallet isn't eligible for a return.
2. You must provide the order confirmation number to process the return.
3. Photos Required - Our customer service team will request pictures of the items you're returning. These are mandatory for processing the return, and without them, your return request may be declined.
   

What is the order Cancellation Policy?

If you change your mind to cancel your order. In that case, You need to contact us within 24 hours from the date you disposed of it. Otherwise, we are unable to cancel the order. You can contact us by emailing to support@greatsmile.co or call us at (712) 435-2210.

What's the process for returning?

Initially, when you got the incorrect products, faulty products, or broken products. Please send an email at support@greatsmile.co or or call us at (712) 435-2210. We will contact you as soon as possible.

What is the restocking fee?

There is no restocking fee.

How much will customers pay for return shipping?

The customer is responsible for all return shipping costs.

What should I do, When my items are missing? 

Do not be afraid of it. Please contact our support or send us an email about your missing products at support@greatsmile.co or or call us at (712) 435-2210. We will contact you as soon as possible. 

REFUND POLICY

Once we've received and inspected your return, we'll send you an email to let you know whether or not the refund was approved. If accepted, a refund will be made automatically using your original payment method. Please keep in mind that your bank or credit card provider may need additional time to process and post the refund.

We are available from 9am to 5pm Central Standard Time.

For any kind of information please contact:

Phone: (712) 435-2210

Email: support@greatsmile.co

Mailing Address: 421 W Broadway, Suite 302, Council Bluffs, IA 51503

Website: https://greatsmile.co